How Buying Works: Five Steps from Item to Code

Buying takes five steps: choose the code and period, enter your email, pay on the Stripe checkout, watch the order page for delivery or queue position, then redeem the code on your own account. Every item is delivered automatically when stock allows, and codes that cannot be redeemed are covered by the refund rules.

The five steps

The whole flow from product page to redeemed code.

  • ·1. Compare prices and periods on the price page.
  • ·2. Choose the code and check the live availability.
  • ·3. Enter the email address you want tied to the order.
  • ·4. Pay by card on the Stripe checkout.
  • ·5. Copy the code from the order page and redeem it on your account.

Payment and delivery timing

Card payment first, automatic delivery second.

  • ·Priced and charged in US dollars.
  • ·In-stock orders deliver within minutes of payment.
  • ·Out-of-stock orders queue and are released in payment order.

Refunds and support

Undelivered or unredeemable codes are handled under the refund policy; delivered codes are not refundable on request.

  • ·Keep the order number and checkout email together.
  • ·Do not share the code with anyone while you are troubleshooting.
  • ·Contact support before opening a card dispute — a dispute can freeze the order.

Frequently asked questions

Can I buy for a colleague?

Yes. Buy the code and let them redeem it on their own account. Do not collect their password and do not redeem it while signed into their account.

How soon do I get the code?

When stock is available the code is assigned automatically, usually within minutes of payment. If we are out of stock the order joins a restock queue and is released in payment order.

What do I need to look up an order?

The order number from this site and the email address you used at checkout. Both must match exactly before the order page will show status and delivery.

What if the code cannot be redeemed?

Orders that are not delivered, or whose codes cannot be redeemed after following our instructions, are handled under the refund policy. Delivered codes are not refundable on request alone.