Order problem template
One message with all the facts saves a round trip.
- ·Order number and checkout email.
- ·Payment time, amount and card brand.
- ·A screenshot of the error with any code masked.
Feedback and Corrections: What to Include
For order problems send the order number, checkout email, payment time and a redacted screenshot. For content corrections send the page URL, the passage, an official source and the date you checked it. Never send passwords, verification codes or full codes. Everything goes to support@getgpt.homes.
Content correction template
Point at the page, the sentence and the source.
- ·Page URL and the exact passage.
- ·The official source link and the date you checked it.
- ·What you believe the correct wording should be.
Response time and privacy
We reply in the order messages arrive, normally within 24 hours.
- ·Never send a password, verification code or recovery code.
- ·Mask codes in screenshots before sending them.
- ·Complex payment investigations can take longer; we will keep you posted.
Frequently asked questions
How quickly will I hear back?
Usually within 24 hours. Payment investigations that need the payment provider can take longer.
Will you act on a correction?
Yes, when the source is authoritative and the correction is specific. We note the update date on the affected page.
Can I send the full code to prove it is broken?
No. Send the order number and the error message instead; a full code in an email can be consumed by anyone who sees it.