First purchase
Check what you are buying, what it costs and how delivery works.
- ·Prices and plans: /price
- ·How buying works: /buy
- ·Common questions: /faq
Help Centre: Payments, Delivery, Lookups and Refunds
Pick the entry point that matches your situation: first purchase goes to the buying guide; a missing code goes to the order page first; lookups use the order page with your order number and email; refunds and safety questions go to support@getgpt.homes.
Paid but no code yet
Open the order page before contacting anyone — it shows the real status.
- ·Order lookup: /query
- ·What the statuses mean: /status
- ·Redemption help: /verify
Talking to a human
Email support@getgpt.homes with the order number, payment time, amount and a redacted screenshot. We normally reply within 24 hours.
Frequently asked questions
Payments went through but the lookup finds nothing. Why?
Check that you are using our order number and the checkout email. If both are right and the order still does not appear, send the payment time, amount and card brand to support.
How long are restock queues?
It depends entirely on restocking. The order page shows the queue position and delivery happens automatically — there is nothing to re-order.
How soon do I get the code?
When stock is available the code is assigned automatically, usually within minutes of payment. If we are out of stock the order joins a restock queue and is released in payment order.