Ordering and payment
Choose an item, enter an email, pay by card.
- ·No account or password is required at any point.
- ·Checkout is hosted by Stripe and priced in US dollars.
- ·Save the order number as soon as it appears.
FAQ: Ordering, Payment, Delivery and Refunds
An order needs only an email address and a card payment through Stripe. In-stock codes are delivered automatically; out-of-stock orders queue and are released in payment order. Look up any order with its order number plus the checkout email. Codes that cannot be redeemed are covered by our refund rules.
Delivery and queues
Automatic when stock exists, orderly when it does not.
- ·In stock: the code appears on your order page within minutes.
- ·Out of stock: the page shows how many orders are ahead of you.
- ·Delivered: the code stays on the order page for later reference.
Lookups and refunds
Order number plus checkout email, then contact support if something is wrong.
- ·A card statement reference is not an order number and will not work alone.
- ·Undelivered or unredeemable codes are handled under the refund policy.
- ·Delivered codes cannot be refunded simply because you changed your mind.
Frequently asked questions
Which payment methods are accepted?
Card payments through Stripe's hosted checkout, priced and charged in US dollars. The checkout page shows exactly which methods are available for your card.
Where do I find my order number?
It is shown on the page you return to after payment and is included in the delivery notification email. Card or Stripe references are different numbers.
How is the queue position calculated?
Paid orders wait in the order they were paid. The order page displays how many paid orders are ahead of yours.
Can I use a different email than the one I paid with to look up an order?
No. The lookup requires the exact email used at checkout, so use an address you will still control in a few weeks' time.